Wednesday, May 22, 2024

CMP Controls Guarantee & Warranty Conditions

1. Products
This guarantee applies to all magnetic and electronic lighting control gear supplied by CMP Controls Pty Ltd.

2. Duration of the guarantee
CMP Controls Pty Ltd offers a guarantee for a period of one year from date of delivery or in the case of components, two years from the date of manufacture under the following conditions.

3. Guarantee conditions
The guarantee offered by CMP Controls is valid under the following conditions: The products from CMP Controls Pty Ltd must be used in accordance with the relevant product and application specifications. Limit values for temperatures and voltages must not be exceeded and the product not exposed to any mechanical stresses. The guarantee for the devices applies only if the product is installed with lamps that comply with the relevant IEC specifications. The guarantee covers solely product failures caused by material, design or production faults. Additional conditions for magnetic ballasts of fluorescent lamps in case of extreme conditions (stuck starter) the increased temperature on the ballast will lead to a reduced lifetime, if failed components are not replaced within a short time. The guarantee conditions therefore only apply upon use in combination with safety starters or proof of immediate lamp and starter replacement.

4. Execution of the guarantee
In the event of failures, CMP Controls on its sole discretion might decide to repair defective components or products, supply adequate products as replacement or reimburse products to original customers. The customers or end customers bear the costs for demounting and remounting as well as for sending in and returning products. Any other costs, e.g. replacement costs upon installation, costs caused from failures of the installation or other damage and/or consequential damage are not covered by this guarantee.

5. Utilisation of the Guarantee
The guarantee has to be claimed immediately by returning the defective product and/or at the discretion of CMP Controls Pty Ltd, the complete wired assembly in order to check the validity of the claim.

6. Applicable Law
All disputes arising thereof shall be governed and interpreted in accordance with the laws of the State of Victoria, Australia.

These terms, conditions, warranty and guarantee is subject to change without notice. To ensure you have the most up to date information, please confirm with our sales team before placing any orders.